Service and Support

• I am an online student. How do I obtain my KSU ID card?

  Due to University Policy, students enrolled in online degree programs may obtain a KSU ID only by visiting Card Services on campus; KSU ID’s cannot be mailed. ID verification with a government issue ID is required by an authorized employee of Kennesaw State University before the KSU ID can be issued.

  For more information about Card Services, please click here.

• How do I get started with D2L Brightspace?

  KSU access to D2L Brightspace (D2L) for both faculty and students can be found by clicking here. (Use your KSU NetID and password to log in).

  Students will gain access to their D2L courses on the first day of each term. 

  If a student registers during late registration/drop-add, it may take up to 48 hours to gain access to the course. Students are encouraged to contact their faculty member if they join a class during late registration. The faculty member may be able to assist in gaining immediate access to the course.

  To become familiar with D2L Brightspace, visit Brightspace Resources for D2L Brightspace Support and our D2L Training Guide 

• If I need help with something, is help available?

  Absolutely! Online students have access to the same assistance as on-campus students, and information about some of the resources available are listed below:

  • Student Help Desk
  • Student Support Services
  • Tutoring & Academic Support
  • Academic Advising 

  Additionally, online students also have access to the library and the bookstore.