Distance Learning Complaints and Appeals Form

This form provides a way in which KSU Distance Learners may lodge a complaint and ensure assistance from the KSU Distance Learning Center staff. 

KSU desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. The KSU Complaints and Appeals Page was developed to assist current and prospective students in submitting complaints and appeals and to direct them to the most effective venue for accurate information and resolution. The resources on the page will direct students to the specific venue to appropriately address related student complaint.

If a student complaint or concern is related to a specific course, we encourage students to first attempt to resolve any concerns at the lowest possible level:

  • In all matters of student complaints, whether online or face-to-face, we will always encourage the first point of resolution take place between the student and the faculty member directly.
  • When the faculty member is not available, or reasonable efforts have been exhausted, the Academic Department Chair is the next level of contact for assistance in resolving any students concerns.
  • The Distance Learning Center can assist in providing contacting information for the applicable Department Chair if needed.

Please be advised, that the rights, procedures, and policies outlined in the KSU Student Handbook and University Catalog apply to all students, regardless of physical location and state of residence. Students who are enrolled in completely online majors should follow the same general procedures for complaints and concerns as students who attend classes on campus. However, for any process that requires a student to appear in person, the university may make other arrangements. For processes that cannot be completed via telephone, e-mail, or written correspondence, the university may set up a two-way videoconference in place of a meeting on the KSU campus.


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PERSONAL CONTACT INFORMATION

Please provide the below information.

All fields marked with an asterisk (*) are required and the form will not process without the information.

Please note: Providing inaccurate contact information will delay the processing of your complaint form. 

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Please provide your last name.

Please provide your first name.

Please provide your NetID. (e.g. jsmith45) If not a current KSU student, please enter N/A

Please provide your KSU Student Number (e.g. 000123456) If not a current student, please enter N/A.

Please provide the online program you are enrolled in. (e.g. Bachelor of Arts in Geography) If not a current KSU student, please enter N/A.

Please provide the phone number you are most likely to be able to be contacted at.

Please provide your KSU Student Email Address

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COMPLAINT DETAILS

Please provide a detailed description of your complaint. 

All fields marked with an asterisk (*) are required, and the form will not process without the information.

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Please provide the Course Identifier and Number (e.g. ENGL 1101). If this complaint does not pertain to a specific course, please enter N/A and provide a detailed description below.)

Please provide the Course CRN (five-digit number). If this complaint does not pertain to a specific course, please enter N/A and provide a detailed description below.)

Please provide the Course Instructor. If this complaint does not pertain to a specific instructor, please enter N/A and provide a detailed description below.)

Please describe issue giving rise to your complaint in as much detail as possible. Include any places, dates and/or times if applicable.

Please describe as clearly as you can what would, in your opinion, resolve this issue in a satisfactory manner.

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PRIOR COMMUNICATION REGARDING THIS COMPLAINT

Please respond to the below questions regarding whether you have contacted either the course instructor or Department Chair regarding your complaint. If you have contacted either or both, please be prepared to provide detailed information regarding the outcome of those meetings.

All fields marked with an asterisk (*) are required and the form will not process without the information.

Please note: We strongly suggest contacting the course instructor and/or Department Chair prior to submitting this form. Many times, a satisfactory resolution can be obtained by communicating with the instructor or Department Chair.

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Have you communicated the instructor of the course regarding this complaint?

In addition to the date and time, please provide any additional information you feel is important regarding the communication.

In addition to the name, date, and time, please provide any additional information you feel is important regarding the communication.

Please provide any additional comments or details that may not have been covered above.

 

 

 

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